3 questions to Bomgar

Published on by Gordana Jevtic - updated on

Interview of Chérif Ramdane, Sales Manager at Bomgar, is the leader of secure access solutions.

Chérif Ramdane, Sales Manager at Bomgar

According to you, what are the main trends and innovations in your field market?


Bomgar offers secure remote support solutions allowing IT service desk and technical teams, as well as third-parties and providers, to maintain and troubleshoot efficiently and safely retailers’ systems and solutions (check-out software solutions and hardware, kiosks, mobile devices, website, apps etc.).

We identify 3 major trends on the market:

  • Proliferation of IT systems on the point of sale and the supply chain, aiming at optimizing the retailer’s productivity and improving customer experience
  • Unprecedented number and sophistication of cyberattacks targeting retailers’ systems, customer databases, payment information, websites and social media
  • Implementation of GDPR in May 2018 which top priority is to protect customers’ privacy

These three axes converge toward a strong call for retailers to secure access to their critical systems, whether by IT team or external vendors, to reduce the risks of cyber reaches and attacks. 

On top of that, with the upcoming enforcement of 2016 Finance Law, independent retailers will have to record payments on a certified accounting or check-out system. This is a great sales opportunity for companies offering such solutions. But it also represents a technical challenge: they have to ensure efficient remote support to these thousands of new users. To optimize this type of operations, they will definitely need a secure and powerful solution for remote support. 

What are the main features of your solution and who is it made for?

Bomgar is the leader of secure access solutions. Bomgar Remote Support enables remote access and troubleshooting on all types of devices and systems, including on Windows, Mac, Linux, iOS, Android etc., anywhere in the world. The solution’s rich set of features allows ease of use and productivity. Accesses can be configured according to the user’s profile, whether an insider or an external provider, in order to ensure the upmost level of security for your critical systems and data.

For even more protection, Bomgar Vault store securely and inject privileged users’ credentials into endpoints without exposing plain text passwords meaning that the users never see the credentials.

Bomgar’s solutions are already used by many retailers and PoS solutions vendors: H&M, Ubaldi, SMCP,, KeepCool, Walmart, ÏDkids, Eram, Carrefour Belgique, TeamWork Retail etc.


What represents the Paris Retail Week event for your business?

Paris Retail Week is the place to be for both retailers and their software/hardware vendors.

For Bomgar, these three days will be a unique opportunity to meet them and show how our secure remote support and access management solutions will help them facing the challenges just mentioned.

Meet Bomgar on stand B032 at Paris Retail Week from 19 to 21 September!

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